Your privacy matters to us. This page explains what personal data plus ph collects from Filipino players, how we use it, and the steps we take to keep it safe. Please read this carefully before using the platform.
When you register an account on plus ph, we collect basic personal details such as your full name, date of birth, email address, and contact number so that we can verify your identity and manage your account. During the deposit and withdrawal process, we may also collect payment-related information, including your preferred local payment method and transaction reference numbers, though we do not store full card or banking credentials on our servers. We collect data about how you use the platform — such as which games you play, how long your sessions last, and which pages you visit — to help us improve the experience for Filipino players. If you contact our support team, we keep a record of that communication so we can follow up and resolve your concern properly. Device and browser information, including your IP address and operating system, may be logged automatically when you access the platform to help us detect unusual activityand protect your account from unauthorised access. All data we collect is handled in accordance with applicable data protection standards and is used solely for the purposes described in this Privacy Policy.
The personal information you provide is used primarily to create and maintain your plus ph account, process your deposits and withdrawals, and verify that you meet the age and eligibility requirements for gaming in the Philippines. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies — we do not send unsolicited promotional messages without your consent. Gameplay and session data helps us identify patterns that may indicate problem gambling behaviour, allowing us to apply responsible gaming tools where appropriate and in line with our Responsible Gaming commitments. Device and IP data is used by our security systems to flag suspicious login attempts, prevent fraud, and ensure that only authorised users can access your account. We may use anonymised, aggregated data to analyse platform performance and improve the overall experience for Filipino players, but this data cannot be used to identify you personally. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.
plus ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and game software providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In cases where we are legally required to disclose information, such as in response to a valid court order, regulatory request, or law enforcement inquiry under Philippine law, we will comply with that obligation. If plus ph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified of any material change to how your data is handled. Third-party game providers integrated into the platform may collect certain technical data directly through their software interfaces; we recommend reviewing their individual privacy notices for full details. We take reasonable steps to ensure that any party we share data with maintains appropriate security standards consistent with this policy.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine gaming and financial regulations. Transaction records and identity verification documents are typically kept for a minimum period required by applicable law, even after an account has been closed. If you request the deletion of your account, we will remove or anonymise your personal data where we are not legally required to retain it, and we will confirm the outcome of that request within a reasonable timeframe. Data held for fraud prevention, dispute resolution, or regulatory compliance purposes may be retained for longer periods as permitted by law. We periodically review the data we hold and securely delete information that is no longer necessary for any of the purposes described in this policy. For specific questions about data retention periods, you may contact our support team through the details provided on the FAQ page.
As a registered player on plus ph, you have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or incomplete. You may also request the deletion of your personal data where we are not legally required to retain it, and we will process such requests in accordance with applicable data protection obligations. If you believe that your data has been processed in a way that is inconsistent with this Privacy Policy, you have the right to raise a concern with our support team, and we will investigate and respond promptly. You can update certain account details, such as your contact information and communication preferences, directly through your account settings at any time. If you wish to withdraw consent for any optional data processing activity, such as receiving promotional communications, you may do so without affecting the lawfulness of processing that occurred before your withdrawal. For any data-related requests or concerns, please reach out to our team via the contact information available on the FAQ page.
plus ph uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and provide a smoother experience when you return to the site on your mobile device or browser. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as login sessions and account security. We may also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring — this data is used in aggregate and does not identify you personally. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies at any time. Please note that disabling certain cookies may affect the performance of some features on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of plusph.bid.
If you have any concerns about how your data is handled on plus ph, our FAQ page covers the most common questions from Filipino players. You can also create a free account or log in to manage your preferences directly.